- Bartender: Female, 5’5”, Caucasian, in her twenties, with an average build and brown hair worn with bangs. She signed the receipt she gave the agent at the end of the visit, Doori.
Bartender approached and greeted the agent and his associate very quickly after they approached the bar. She was pleasant and immediately offered beverages.
She did not require identification—a trend which extended to patrons who appeared even younger than the agent and his associate, who appear in their late twenties or early thirties.
Bartender suggested upsell options that took advantage of a daily special. She filled the round promptly and gave a verbal total. When the agent asked to begin a tab, Bartender requested a credit card and immediately began a handwritten tab, which she placed to the right of the register.
Bartender poured in excess for every liquor drink. She always bobbled the bottle to allow additional liquor to pour beyond the initial, standard pour. All drinks were at least doubles; some contained three or more ounces of alcohol. This is a liquor liability issue as well as a theft issue.
Bartender immediately rang in and cashed out every cash transaction, or recorded every item immediately on a tab. Therefore, the losses the establishment is sustaining are likely due to egregious over-pouring—which is also a form of theft.
Of concern was Bartender’s failure to card the agent and his associate, or any other guest. As most guests appeared to be regulars, it is possible Bartender was previously aware of the legality of all patrons; however, in order to ensure the establishment remains free of any liability, the agent strongly suggests requiring identification from every guest appearing less than forty years of age, every time.
Bartender also served guests with no apparent regard for their consumption or intoxication levels. She provided additional rounds whenever needed—even as guests consumed one drink every fifteen minutes or less, and showed signs of intoxication such as slurred speech. This found her in violation of Arizona Revised Statutes, which governs the Arizona Department of Liquor Licensing and Controls.
From Title 4, Chapter 3:
4-244. Unlawful acts
14. For a licensee or other person to serve, sell or furnish spirituous liquor to a disorderly or obviously intoxicated person, or for a licensee or employee of the licensee to allow or permit a disorderly or obviously intoxicated person to come into or remain on or about the premises, except that a licensee or an employee of the licensee may allow an obviously intoxicated person to remain on the premises for a period of time of not to exceed thirty minutes after the state of obvious intoxication is known or should be known to the licensee in order that a nonintoxicated person may transport the obviously intoxicated person from the premises. For purposes of this section, "obviously intoxicated" means inebriated to the extent that a person's physical faculties are substantially impaired and the impairment is shown by significantly uncoordinated physical action or significant physical dysfunction that would have been obvious to a reasonable person.
When the agent requested his tab, Bartender first verified he cared for it on his credit card. She pulled his written tab and referenced it while ringing in multiple items. She ran his credit card and provided two credit receipts, with no itemization. Due to the total charged, the agent believes one item was omitted. Please refer to the Food and Beverage Summary for details.
The agent’s tab was only $15.50. The agent believes one item—likely the shot—was omitted from the tab, as the two pitchers were $5.00 each, and $5.50 seemed much too little for two pints and a shot, even at the extremely-reasonable prices offered by the establishment.
Michael Zenner - CEO
Eye Spy Spotter Services Inc.
Hospitality Checkpoint PLLC
PO BOX 995 Gilbert AZ 85299
Toll Free: 800-880-0811