Despite making sure that individuals did not leave the area with more than one beverage, none of the individuals that approached the bar to retrieve these drinks were carded. None were given stamps or wrist bands to indicate legal drinking age. On occasion, the agent observed Aaaaa carding a customer; however, neither the agent nor associate ever observed Aaaaa carding a customer. This was disconcerting, as well as, dangerous.
Shortly into the observation, the agent began to observe beverages given away without being entered into the POS.
At approximately 9:41 pm, Aaaaa served a customer one large beer and did not enter the order into the POS.
Another imprecision in pouring noted by the agent was the tendency for a bartender to re-tilt the bottle when using the posi-pourers in order to garner additional liquor. This was noted first at 9:43pm.
At approximately 10:13pm, Aaaaa served a group of customers approximately 5 or 6 shots. She did not enter the round into the POS.
The agent noted that a good number of customers seemed to be familiar with Aaaaa. The generally called her by name, and quite a few of these individuals appeared to be getting free beverages. There was one individual, a AAnnn male with shaggy brown hair wearing a blue cap, who seemed to get particularly special treatment from Aaaaa. She would consistently seek this man out, and was observed touching him and kissing him on the face. There were multiple instances in which he was involved in beverage service that was not rung into the POS following delivery.
One such occurrence happened at approximately 10:16, when he and a group of customers with him were served shots. This same individual was served a beer at approximately 10:57pm. This beverage was also not rung into the POS.
The agent also noted that over service of alcohol was a significant problem for the bar. There were several individuals present this evening that were visibly intoxicated and definitely should have been cut-off.
One customer that was on the receiving end of several of the group shot orders began to become increasingly boisterous over the course of the evening, shouting at the basketball game and freestyle rapping. Speech was slurred.
Another individual dressed in a Xxxx jersey, was observed yelling at the television screen and accidentally bumping into surrounding customers as he swayed back and forth. Speech was slurred.
TITLE 4, CHAPTER 3
4-244. Unlawful acts
14. For a licensee or other person to serve, sell or furnish spirituous liquor to a disorderly or obviously intoxicated person, or for a licensee or employee of the licensee to allow or permit a disorderly or obviously intoxicated person to come into or remain on or about the premises, except that a licensee or an employee of the licensee may allow an obviously intoxicated person to remain on the premises for a period of time of not to exceed thirty minutes after the state of obvious intoxication is known or should be known to the licensee in order that a nonintoxicated person may transport the obviously intoxicated person from the premises. For purposes of this section, "obviously intoxicated" means inebriated to the extent that a person's physical faculties are substantially impaired and the impairment is shown by significantly uncoordinated physical action or significant physical dysfunction that would have been obvious to a reasonable person.
Michael Zenner - CEO
Eye Spy Spotter Services Inc.
Hospitality Checkpoint PLLC
PO BOX 995 Gilbert AZ 85299
Toll Free: 800-880-0811